Les influences des déterminants de la qualité relationnelle des banques islamiques sur l’engagement de leurs clients

Résumé

Au-delà de leurs fondements et préceptes religieux, les banques islamiques sont avant tout des établissements financiers se devant de présenter au moins un niveau de compétitivité similaire à celui des banques conventionnelles (Razak et al., 2013). Dans la présente recherche, nous explorons les déterminants de la qualité relationnelle des banques islamiques susceptibles d’accroître leur capacité à faire face à leurs concurrents. Sur la base d’une enquête par questionnaire réalisée auprès de 44 experts, nous avons procédé à une modélisation par la méthode des cartes cognitives. Une analyse structurelle opérée à l’aide du logiciel MICMAC révèle que l’éthique religieuse islamique et la satisfaction agissent comme variables motrices de la qualité relationnelle des banques islamiques tunisiennes, alors que la confiance joue le rôle de variable relais.

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Publiée
2017-06-22
Comment citer
ABDENNADHER, imen, TRABELSI, K., & ABDELLATIF, T. (2017). Les influences des déterminants de la qualité relationnelle des banques islamiques sur l’engagement de leurs clients. Journal of Academic Finance, 8(1). Consulté à l’adresse https://www.scientific-society.com/journal/index.php/AF/article/view/88
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