La confiance au sein des organisations : Apport conceptuel
DOI :
https://doi.org/10.59051/joaf.v8i1.91Résumé
La confiance est parmi les concepts les plus étudiés dans la littérature et paradoxalement l’ambigüité l’entoure encore. Il est caractérisé par sa transversalité, du fait qu’il a été analysé et testé dans une multitude de discipline.
Le présent article représente un ensemble de contributions. D’abord, il retrace l’émergence du concept de la confiance dans les organisations. Ensuite, il propose des définitions et la distinction de la confiance d’autres concepts voisins. Enfin, l’article analyse deux cadres théoriques de la confiance.
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Références
Arrow, K. (1974), The Limits of Organization, W.W. Norton & Co., New York, NY
Balambo, M.A. (2012), L'impact de la culture nationale sur la nature de l'intégration des supply chains : une étude à travers l'effet médiateur de la nature de la confiance : une application aux équipementiers automobiles marocains, Thèse de doctorat, Université Marseille Aix-en-Provence.
Barney, B et Hansen, H. (1994), Trustworthiness as a source of competitive advantage, Strategic Management Journal, 15(supplement S1), 175-190.
Bhattacharya, R., Devinney, T. and Pillutla, M. (1998), A formal model of trust based on outcomes, (special topic forum on trust in and between organizations), Academy of Management Review, 23 (3), pp. 459-73.
Bijlsma, K et Koopman. P. (2003), Introduction: trust within organizations, Personal Review, 32(5), 543-555.
Colquitt, J. A. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology, 86, 386–400.
Colquitt, J. A., & Rodell, J. B. (2011). Justice, trust, and trustworthiness: A longitudinal analysis integrating three theoretical perspectives. Academy of Management Journal, 54(6), 1183-1206.
Cox, J. C., Kerschbamer, R., & Neururer, D. (2016). What is trustworthiness and what drives it?. Games and Economic Behavior, 98, 197-218.
Deutsch, M. (1958), Trust and suspicion, The Journal of Conflict Resolution, 2(4), 265-279.
Deutsch, M., Coleman, P. T., & Marcus, E. C. (Eds.). (2011). The handbook of conflict resolution: Theory and practice. John Wiley & Sons.
Dietz, G et Hartog, D.N.D. (2006) Measuring trust inside organizations, Personnel Review, 35(5), 557-588.
Doney, P et Cannon, J. (1997), An examination of the nature of trust in buyer-seller relationships, Journal of Marketing, 61(2), 35-51.
Folkes, V. S. (1988). Recent attribution research in consumer behavior: A review and new directions. Journal of Consumer Research, 14(4), 548-565.
Heavey, C et Murphy, E. (2012), A proposed cooperation framework for organizations and their leaders, Management Decision, 50(6), 993-1000.
Katok, E., & Pavlov, V. (2013). Fairness in supply chain contracts: A laboratory study. Journal of Operations Management, 31(3), 129-137.
Kong, D. T., Dirks, K. T., & Ferrin, D. L. (2014). Interpersonal trust within negotiations: Meta-analytic evidence, critical contingencies, and directions for future research. Academy of Management Journal, 57(5), 1235-1255.
Laeequddin, M, Sahay, B.S, Sahay, V et Waheed, K.A, (2010), Measuring trust in supply chain partners’ relationships, Measuring Business Excellence, 14(3), 53-69.
Larzelere, R. (1980), The dyadic trust scale: toward understanding interpersonal trust in close relationships, Journal of Marriage and Family, 42(3), 595-604.
Laszlo, Z. (2004), Honesty and trust in economic relationships, Management Research News, 27(7), 57-62.
Lewis, D et Weigert, A. (1985), Trust as a social reality, Social Forces, 63(4), 967-985.
Lu, S. C., Kong, D. T., Ferrin, D. L., & Dirks, K. T. (2017). What are the determinants of interpersonal trust in dyadic negotiations? Meta-analytic evidence and implications for future research. Journal of Trust Research, 1-29.
Luhmann, N. (2000), Familiarity, confidence, trust: problems and alternatives, in D. G. Gambetta (ed), Trust: 94-107. New York: Basil Blackwell.
Luo. Y. (2002), Building trust in cross-cultural collaborations: toward a contingency perspective, Journal of Management, 28(5), 669-694.
Matthews, B.A. and Shimoff, E. (1979), ‘‘Expansion of exchange: monitoring trust levels in ongoing exchange relations’’, Journal of Conflict Resolution, 23(3), 538-60.
McAllister, D. J. (1995). Affect-and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38(1), 24-59.
Mayer, R, Davis, J et Schoorman, F. (1995), An integrative model of organizational trust, Academy of Management Review, 23(3), 709-734.
Moorman, C, Deshpandé, R et Zaltman, G. (1993), Factors affecting trust in market research relationships, Journal of Marketing, 57(1), 81-101.
Morgan, R et Hunt, S. (1994), Trust-commitment theory of relationship marketing, Journal of Marketing, 58(3), 20-38.
Olafsen, A. H., Halvari, H., Forest, J., & Deci, E. L. (2015). Show them the money? The role of pay, managerial need support, and justice in a self‐determination theory model of intrinsic work motivation. Scandinavian Journal of Psychology, 56(4), 447-457.
Parks, C, Joireman, J et Lange, P. (2013), Cooperation, trust and antagonism: how public goods are promoted, Psychological Science in the Public Interest, 14(3), 119-165.
Parra, M, Nalda, A et Perles, G. (2011), Towards a more humanistic understanding of organizational trust, Journal of Management Development, 30(6), 605-614.
Rotter, J.B. (1967), A new scale for the measurement of interpersonal trust’’, Journal of Personality, Vol. 35 No. 4, pp. 651-5.
Rousseau, D, Sitkin, S, Burt, R et Camerer, C. (1998), Not so different after all: a cross-discipline view of trust, Academy of Management Review, 23(3), 393-404.
Samaha, S. A., Palmatier, R. W., & Dant, R. P. (2011). Poisoning relationships: Perceived unfairness in channels of distribution. Journal of Marketing, 75(3), 99-117.
Scholz, R, Blumer, Y et Brand, F. (2012), Risk, Vulnerability, Robustness and resilience from a decision-theoretic perspective », Journal of Risk Research, 15(3), 313-330.
Sichtmann, C. (2007), An analysis of antecedents and consequences of trust in a corporate brand, European Journal of Marketing, 41(9/10), 999-1015.
Vohs, K. D., & Baumeister, R. F. (2016). Handbook of self-regulation: Research, theory, and applications. Guilford Publications.
Li, Y., & Su, A. P. Z. (2010). The determinants of local suppliers’ trust towards foreign buyers. Management International Review, 50(5), 585-611.
Wrightsman, L.S. (1964), Measurement of philosophies of human nature, Psychological Reports, Vol. 14 No. 3, pp. 743-51.
Yong, L et Wilkinson, I. (1989), The role of trust and co-operation in marketing channels: A preliminary study, European Journal of Marketing, 23(2), 109-122.
Zand, D. (1972), Trust and managerial problem solving », Administrative Science Quarterly, 17(2), 229-239.
Balambo, M.A. (2012), L'impact de la culture nationale sur la nature de l'intégration des supply chains : une étude à travers l'effet médiateur de la nature de la confiance : une application aux équipementiers automobiles marocains, Thèse de doctorat, Université Marseille Aix-en-Provence.
Barney, B et Hansen, H. (1994), Trustworthiness as a source of competitive advantage, Strategic Management Journal, 15(supplement S1), 175-190.
Bhattacharya, R., Devinney, T. and Pillutla, M. (1998), A formal model of trust based on outcomes, (special topic forum on trust in and between organizations), Academy of Management Review, 23 (3), pp. 459-73.
Bijlsma, K et Koopman. P. (2003), Introduction: trust within organizations, Personal Review, 32(5), 543-555.
Colquitt, J. A. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology, 86, 386–400.
Colquitt, J. A., & Rodell, J. B. (2011). Justice, trust, and trustworthiness: A longitudinal analysis integrating three theoretical perspectives. Academy of Management Journal, 54(6), 1183-1206.
Cox, J. C., Kerschbamer, R., & Neururer, D. (2016). What is trustworthiness and what drives it?. Games and Economic Behavior, 98, 197-218.
Deutsch, M. (1958), Trust and suspicion, The Journal of Conflict Resolution, 2(4), 265-279.
Deutsch, M., Coleman, P. T., & Marcus, E. C. (Eds.). (2011). The handbook of conflict resolution: Theory and practice. John Wiley & Sons.
Dietz, G et Hartog, D.N.D. (2006) Measuring trust inside organizations, Personnel Review, 35(5), 557-588.
Doney, P et Cannon, J. (1997), An examination of the nature of trust in buyer-seller relationships, Journal of Marketing, 61(2), 35-51.
Folkes, V. S. (1988). Recent attribution research in consumer behavior: A review and new directions. Journal of Consumer Research, 14(4), 548-565.
Heavey, C et Murphy, E. (2012), A proposed cooperation framework for organizations and their leaders, Management Decision, 50(6), 993-1000.
Katok, E., & Pavlov, V. (2013). Fairness in supply chain contracts: A laboratory study. Journal of Operations Management, 31(3), 129-137.
Kong, D. T., Dirks, K. T., & Ferrin, D. L. (2014). Interpersonal trust within negotiations: Meta-analytic evidence, critical contingencies, and directions for future research. Academy of Management Journal, 57(5), 1235-1255.
Laeequddin, M, Sahay, B.S, Sahay, V et Waheed, K.A, (2010), Measuring trust in supply chain partners’ relationships, Measuring Business Excellence, 14(3), 53-69.
Larzelere, R. (1980), The dyadic trust scale: toward understanding interpersonal trust in close relationships, Journal of Marriage and Family, 42(3), 595-604.
Laszlo, Z. (2004), Honesty and trust in economic relationships, Management Research News, 27(7), 57-62.
Lewis, D et Weigert, A. (1985), Trust as a social reality, Social Forces, 63(4), 967-985.
Lu, S. C., Kong, D. T., Ferrin, D. L., & Dirks, K. T. (2017). What are the determinants of interpersonal trust in dyadic negotiations? Meta-analytic evidence and implications for future research. Journal of Trust Research, 1-29.
Luhmann, N. (2000), Familiarity, confidence, trust: problems and alternatives, in D. G. Gambetta (ed), Trust: 94-107. New York: Basil Blackwell.
Luo. Y. (2002), Building trust in cross-cultural collaborations: toward a contingency perspective, Journal of Management, 28(5), 669-694.
Matthews, B.A. and Shimoff, E. (1979), ‘‘Expansion of exchange: monitoring trust levels in ongoing exchange relations’’, Journal of Conflict Resolution, 23(3), 538-60.
McAllister, D. J. (1995). Affect-and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38(1), 24-59.
Mayer, R, Davis, J et Schoorman, F. (1995), An integrative model of organizational trust, Academy of Management Review, 23(3), 709-734.
Moorman, C, Deshpandé, R et Zaltman, G. (1993), Factors affecting trust in market research relationships, Journal of Marketing, 57(1), 81-101.
Morgan, R et Hunt, S. (1994), Trust-commitment theory of relationship marketing, Journal of Marketing, 58(3), 20-38.
Olafsen, A. H., Halvari, H., Forest, J., & Deci, E. L. (2015). Show them the money? The role of pay, managerial need support, and justice in a self‐determination theory model of intrinsic work motivation. Scandinavian Journal of Psychology, 56(4), 447-457.
Parks, C, Joireman, J et Lange, P. (2013), Cooperation, trust and antagonism: how public goods are promoted, Psychological Science in the Public Interest, 14(3), 119-165.
Parra, M, Nalda, A et Perles, G. (2011), Towards a more humanistic understanding of organizational trust, Journal of Management Development, 30(6), 605-614.
Rotter, J.B. (1967), A new scale for the measurement of interpersonal trust’’, Journal of Personality, Vol. 35 No. 4, pp. 651-5.
Rousseau, D, Sitkin, S, Burt, R et Camerer, C. (1998), Not so different after all: a cross-discipline view of trust, Academy of Management Review, 23(3), 393-404.
Samaha, S. A., Palmatier, R. W., & Dant, R. P. (2011). Poisoning relationships: Perceived unfairness in channels of distribution. Journal of Marketing, 75(3), 99-117.
Scholz, R, Blumer, Y et Brand, F. (2012), Risk, Vulnerability, Robustness and resilience from a decision-theoretic perspective », Journal of Risk Research, 15(3), 313-330.
Sichtmann, C. (2007), An analysis of antecedents and consequences of trust in a corporate brand, European Journal of Marketing, 41(9/10), 999-1015.
Vohs, K. D., & Baumeister, R. F. (2016). Handbook of self-regulation: Research, theory, and applications. Guilford Publications.
Li, Y., & Su, A. P. Z. (2010). The determinants of local suppliers’ trust towards foreign buyers. Management International Review, 50(5), 585-611.
Wrightsman, L.S. (1964), Measurement of philosophies of human nature, Psychological Reports, Vol. 14 No. 3, pp. 743-51.
Yong, L et Wilkinson, I. (1989), The role of trust and co-operation in marketing channels: A preliminary study, European Journal of Marketing, 23(2), 109-122.
Zand, D. (1972), Trust and managerial problem solving », Administrative Science Quarterly, 17(2), 229-239.
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Publié-e
2017-06-21
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YACHOULTI, A. (2017). La confiance au sein des organisations : Apport conceptuel. Journal of Academic Finance, 8(1). https://doi.org/10.59051/joaf.v8i1.91
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